1. Who we are

Our website is : https://edelweissetculottecourte.com
If you have any questions, please contact us at contact@edelweissetculottecourte.com

2. Data we collect

In the course of our business, we collect the following data:

• Comments: name, e-mail address, content, IP address and browser.
• Contact forms: name, e-mail address, message.
• Ordering:
• Last name, first name or company name
• Billing and delivery address
• Country
• Phone number
• VAT number ( for business customers)
• User accounts: logins, preferences.
• Cookies: browsing information, preferences, session.

3. Purpose of processing

The data collected allows us to :

• Ensure proper order processing.
• Generate invoices with or without VAT according to regulations.
• Respond to your requests via the contact form.
• To improve your browsing experience.
• To send you information if you have given your consent.

4. Legal basis for processing

• Contract performance (order, delivery)
• Legal obligations (invoicing, VAT, storage)
• Consent (newsletter, optional cookies)
• Legitimate interest (anti-spam, continuous improvement)

5. Data recipients

Your data will only be transmitted to :

• Our payment providers (Stripe, Alma)
• Our billing tool
• Tax authorities in the event of an audit

6. Transfer outside the European Union

Some service providers (e.g. Stripe) may host data outside the EU. These transfers are governed by RGPD-compliant contractual clauses.

7. Shelf life

• Orders and invoices: 10 years (legal obligation)
• Comments: indefinitely unless deleted
• Customer accounts: until deleted by user
• Cookies: from 1 month to 13 months depending on the type of cookie

8. Your rights

In accordance with the RGPD, you have the following rights:

• Access to your data
• Correction or deletion
• Opposition to processing
• Portability
• Withdrawing your consent

To exercise your rights: contact@edelweissetculottecourte.com

9. Security

We implement technical (SSL encryption, access restrictions) and procedural security measures to protect your data.

10. Cookies

We use cookies to :

• How the site works
• Audience measurement
• Display personalized content

A banner allows you to accept or reject non-essential cookies.

11. Dispute resolution platform

In the event of a dispute, you can use the European online dispute resolution platform:
👉 https://ec.europa.eu/consumers/odr

12. Update

This policy may be modified at any time.
Last updated: June 2025